📄 Mahhalcom – Terms and Conditions

These terms govern your use of Mahhalcom’s website and your interaction as a customer. By placing an order, you agree to abide by the following terms and conditions.

📘 Definitions

• Seller: The website owner — Mahhalcom.
• Buyer: The individual or entity placing an order.
• Goods or Services: The items or services requested by the buyer.

💳 Payment Terms

• Full payment is required before order fulfillment.
• If payment is not completed or is declined, the order will be cancelled and not shipped.
• COD (Cash on Delivery) orders will be dispatched but delivered only after payment is received.
• Mahhalcom retains ownership of unpaid items.

Accepted Payment Methods:

• Visa
• MasterCard
• K-Net
• Cash on Delivery

🚚 Shipping Policy

• Shipping fees are calculated during checkout.
• Charges vary based on the buyer’s delivery address.
• Shipping costs must be paid by the buyer.

🔁 Refund & Return Policy (Kuwait Consumer Protection Law 39/2014 – Chapter Six)

🗓️ Article 24:

Customers may request a refund or exchange within 7 days, unless otherwise stated or extended by the seller.

⛔ Article 25:

Refunds or exchanges are not accepted when:

• The buyer was informed of a defect and accepted the item (as noted on the invoice).
• The product’s nature or packaging prevents resale — unless there’s a manufacturing defect.

📄 For full details, refer to our Return Policy page (link can be inserted here).

❌ Order Cancellation

Orders may be canceled only before dispatch. Once shipped, cancellation is no longer possible.

📩 Complaints & Support

If you experience issues with your order or service:

• Contact our support team: support@mahhalcom.com
• All complaints are reviewed individually and handled with care.

⚖️ Legal Disclaimer

• Mahhalcom is not liable for health or safety issues after delivery.
• Responsibility for damage or misuse lies with the buyer.
• All disputes are governed by the laws of the State of Kuwait.
• Terms and conditions may be updated at any time without prior notice.

By using our website and placing orders, you confirm your agreement to these terms.